Refund and Returns Policy
Last Updated: November 3, 2026
At JandKperfumesandmore, we take pride in offering creative products, including 3D-printed creations, resin designs, decorative figures, nail designs, and wax candles.
We want you to enjoy your purchase. Please review our Refund & Return Policy to understand how returns, exchanges, and refunds are handled.
1. Return Eligibility
Customers who receive an eligible product may contact us to request a return within 14 days of delivery.
To qualify for a return:
The item must be unused and in its original condition.
The item should be returned in its original packaging, where possible.
Proof of purchase or an order confirmation must be provided.
The return must be approved by our team before the item is shipped back.
2. Non-Returnable Items
Due to the nature of our products, certain items may not be eligible for return or exchange, including:
Custom-made or personalized creations.
Custom 3D-printed or resin products.
Personalized nail designs.
Items made specifically according to customer requests.
Used or damaged products resulting from customer handling.
Products that cannot be resold for hygiene or safety reasons.
This does not affect your rights regarding defective, damaged, or incorrectly supplied products under applicable law.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Include the following information:
Your order number.
A description of the issue.
Clear photographs showing the damage or incorrect item.
We will review your request and work with you to determine an appropriate solution, which may include a replacement, exchange, or refund.
4. Refund Process
Once an approved return is received and inspected, we will notify you about the refund decision.
Approved refunds will be issued to the original payment method whenever possible.
Please allow additional processing time for your bank or payment provider to complete the transaction.
5. Shipping Costs for Returns
Customers are generally responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item.
Original shipping charges are generally non-refundable unless required by applicable law or otherwise agreed upon.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already entered production, been customized, or shipped may not be eligible for cancellation.
7. Exchanges and Replacements
Exchanges or replacements may be offered depending on product availability and the reason for the request.
For damaged or incorrectly supplied products, please contact us so we can review the issue and discuss the best available solution.
8. Contact Us
For return, refund, or exchange requests, please contact:
JandKperfumesandmore
Bismarck, North Dakota
Phone: 701-516-0949 | 701-425-7859 | 701-870-5859
Email: JandKperfumesandmore@yahoo.com
Please include your order number and relevant details so we can assist you efficiently.